What are your return policies?
Lactation Connection's Return Policy

Customer Return Policy


Breast pump parts and accessories have been and are always hygienic non-returnable items.
You do not want to
purchase from companies that accept these returns as you cannot be sure you are receiving new unused products.


Under normal circumstances some items were eligible for return or exchange for sizing such as nursing bras which can be tried with a nursing pad in place.
However, beginning March 2020 due the Covid-19 Pandemic and the implications for the future,
we are no longer accepting returns and will mark all clothing items on final sale status to avoid any confusion.

This policy is for our employees safety and the safety of our customers and supersedes any previous policy.

Thank you for your cooperation in helping keep our customers safe and assured they are always receiving new unused items from Lactation Connection!


All our merchandise is hand selected by our lactation specialists and found to be tried and true by countless nursing mothers who rely on us for advice on breastfeeding products. We do not sell every type of breast pump or bra for that reason. Only quality merchandise makes its way onto our shelves, so you can rest assured that the purchases you make from Lactation Connection are wise ones.

Express shipping is guaranteed for the number of business days stated. Orders placed after 2 pm CST will be counted as beginning the next business day.
Saturday, Sunday and holidays are not considered business days. If the shipping carrier fails to meet the business days guaranteed for Express shipping, you must contact us within 7 business days and we will refund the difference in the additional shipping cost. All other methods of shipping are not guaranteed, but we do use our best estimate for expected delivery.

No returns or exchanges accepted. No exceptions.


Sizing Concerns

Since every woman is different, we can only do our best to give you as accurate information on sizing as possible and cannot guarantee fitment.
We do however understand that during breastfeeding, calculating your size whether it is for a breast shield flange size or a nursing bra can be a challenge.
If you purchased the incorrect size, as stated before we do not accept returns, but we do want to help you with this situation so please contact us
within 14 days of receipt of your package and we are happy to offer you a discount to assist you in getting another size.


Additional Explanation on Exclusions

Spectra, ARDO, Limerick, Medela, Ameda, Avent, Bailey, Hygeia, Motif, Elvie and Lansinoh breast pumps and accessories are single user items and therefore cannot be returned or exchanged due to health concerns! Baby scales, cribs and cradles are also not eligible for return due to sanitary and safety issues. If an electronic item is received in non-working condition, please contact the manufacturer for immediate replacement. We sell genuine breast pump parts purchased from the manufacturer which carry the manufacturer's warranty against defects.

Cancellation Policy


Cancellation requests are honored on a case by case basis as we process orders very quickly. We cannot honor a cancellation request that has already been shipped and may not be able to honor a cancellation later than 3pm on the date the order was placed. Please note that the .99 handling fee is non-refundable
on all orders including cancelled orders.


Warranty Replacements

Your full manufacturer's warranty is in effect for all products we sell. Lactation Connection is not responsible for warranty issues and we are not able to access receipts older than one year so please file your receipts. Please call the manufacturer directly if you have a warranty question or need a warranty replacement as only the manufacturer will execute the warranty. This is necessary so that the manufacturers can keep up with quality control on their products.

Ameda 866-992-6332
ARDO 844-411-2736
Arm's Reach 800-954-9353
Bravado 800-590-7802
Haakaa 262-242-1624
LegenDairy Milk 512-431-8680
Limerick 877-546-3742
MayMom +886 37470556
Motherlove 888-209-8321
Motif 844-272-8390
Munchkin 800-344-2229
Pumpin' Pal 877-466-8283
Spectra 855-446-6622


Please note that warranty may not include shipping costs. For Spectra brand warranty, please fill out the warranty request form on Spectra's website. If the manufacturer is not responding to your warranty replacement request, we are happy to intervene on your behalf so please contact us if you do not receive a replacement from the manufacturer within 7-14 business days after completing your request. If you do not see the manufacturer's phone number listed above, please contact us with your request.



Troubleshooting:

We are happy to help you with any products that we sell; however, the manufacturer is the best source for troubleshooting. Please contact them at the number listed in your instruction booklet or contact us for the manufacturer's phone number. Most manufacturer's phone numbers are listed in the Warranty Replacements section above for your convenience.


Packaging Information

In an effort to support a green initiative, we use minimal packaging when possible. In addition a manufacturer's packaging varies from brand to brand and even items within the brand. Because we sell many replacement parts, some items may in poly bulk (non-retail) packaging but you can be assured that all items we sell are new which is evidenced by our no returns policy on breast pump parts and our longevity in serving nursing mothers since 1993. Feel free to call breast pump manufacturer's directly to verify that Lactation Connection is an authorized dealer purchasing only brand new authentic breast pump parts from companies such as Spectra, Ameda, Limerick, ARDO, Hygeia, Motif and others in some instances for over 25 years. Thank you!


Missing Items

While shortages are are rare as we pride ourselves in accurate shipments, please report any shortages in your shipment upon receipt of your package. Reports received later than 30 days from date of order will not be replaced unless entire package can be verified as undelivered.