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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Most orders placed M-F prior to 2pm CST ship out the same day. Please note that you will receive an email directly from one of our carriers in your inbox. Please note that emails may come from UPS.com, USPS.com or FedEx.com.
Can I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Cancellation requests are honored on a case by case basis as we process orders very quickly. We cannot honor a cancellation request that has already been shipped and may not be able to honor a cancellation later than 2pm on the date the order was placed. Please note that the .99 handling fee is non-refundable on all orders including cancelled orders. To request cancellation, please use the contact form on our website.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order. If you did not create an account, please note that you will also receive an email directly from one of our carriers in your inbox.  Please note that emails may come from UPS.com, USPS.com or FedEx.com.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Check this status to see that all of the items in your order have already shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 800-216-8151 for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. To be sure that all of the items in your order have already shipped, your order status will say complete and not "partially shipped". If your order is complete and displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. Please note that some items are shipped directly from the manufacturer such as baby slings and furniture. If your packages each show a status of "delivered", please contact customer service for assistance.

Note: If a particular item from inside a manufacturer's package is missing, please contact the manufacturer directly to replace this part as it was a packaging error on their part and not a shipping error on our part. Thank you!
My product is missing parts.
  Please contact the manufacturer directly if your product is missing parts as it would be a packaging error on their part and not a shipping error on our part. Featured manufacturer's phone numbers are located below, but if your product did not contain a phone number and you do not see it below, feel free to give us a call. If your order is missing an item and not just a part from a product, please contact us at 800-216-8151.

Ameda 800-233-5921
ARDO 844-411-2736
Arm's Reach 800-954-9353
Hygeia 888-786-7466
Limerick 818-566-3060
Medela 888-633-3528
Motif 844-272-8390
Philips Avent 866-579-6334
Pumpin' Pal 877-466-8283
Rumble Tuff 801-609-8168
Spectra 855-44-MOMBABY



When will my backorder arrive?
  While occasionally items are special ordered such as hospital grade breast pumps, most items are in stock in the quantities indicated so back orders are extremely rare. If you have a question about the stock status of an item, feel free to give us a call at 800-216-8151 or add your email to the link on the page of the out of stock item and you will automatically be emailed when the item is in stock.