Home > FAQ > COVID-19 Response
Lactation Connection COVID-19 Response

These are unprecedented times and we want to assure you that we are taking every precaution to ensure the health and safety of our customers and employees.
Here are a few facts that you may want to know about our operating procedures.
- Family Owned and Operated
- Rural Warehouse isolated on acreage
- No customers allowed inside (Curbside Pickup Only)
- Shipping stations sanitized twice daily
- We do not allow returns of breast pump parts, breastfeeding supplies or cribs so no product has been in another household
- As of March 2020, we have also initiated a "final sale" no return policy on nursing clothing so that there is no risk to our customers and employees
- Shipments from our vendors are being quarantined for 24 hours prior to opening for added safety

Our mission is to continue to partner with you during this crisis to provide the essential items you need for breastfeeding and breast milk expression.
Our pricing is fair and will not increase due to this pandemic. Parts are genuine and are purchased direct from the manufacturer. Shipping is quick, but please note that these are business days M-F.
Orders received by 1 pm CST M-F are shipped out the same day. If you have any questions or concerns, feel free to give us a call at 800-216-8151.

May you be safe and sound,
Tanya Roberts, Lactation Consultant Owner, Lactation Connection