What are your return policies?
Lactation Connection's Return Policy
Customer Return Policy
● Unworn, unwashed items are refundable within 30 days (see exclusion list below)
● Items eligible for return (refer to exclusion list) may be exchanged within 90 days
● Returns do not need an RA#, but must be accompanied by a completed return form enclosed with your receipt.
● If you need to exchange, use the same return form to re-order a size with free shipping*
*Free shipping applies to re-orders of the same item in a different size.
All our merchandise is hand selected by our lactation specialists and found to be tried and true by countless nursing mothers who rely on us for advice on breastfeeding products. We do not sell every type of breast pump or bra for that reason. Only quality merchandise makes its way onto our shelves, so you can rest assured that the purchases you make from Lactation Connection are wise ones.
However, nursing fashions and bras may be exchanged or returned if unworn, unwashed, unsoiled and tagged with its original package within 30 days of original purchase date.
We are not responsible for delivery time or loss of a returned package, so please use tracking numbers or insure your return package. We will not refund items damaged or lost in their return shipment so please insure your packages.
A restocking fee of 20% for larger quantities (three or more) of the same item and/or items with missing or damaged retail package being returned.
Shipping charges will not be refunded! (Orders that received free shipping will have shipping charges deducted from refund or store credit.)
After 30 days returns will be for store credit only. No returns accepted after 90 days. No exceptions.
Returns do not need a return authorization number, but do need to be accompanied by a copy of the receipt and signed return form.
Exclusion List (Items not eligible for return.)
◦Personal Use Hygienic Products (breast pumps, pump parts and accessories, baby scales, panties)
◦Cribs and Co-Sleepers
◦Clearance Items - Final Sale
◦Warranty Returns (please call the manufacturer for warranty issues)
◦worn, soiled or stained items
◦rental contracts are not eligible for refund on early return
◦food items such as tea, cookies, or coffee
Additional Explanation on Exclusions:
Medela, Ameda, Avent, Bailey and Lansinoh breast pumps and accessories are single user items and therefore cannot be returned or exchanged due to health concerns! See below for polon Hygeia breast pumps. Panties and baby scales and cradles are also not eligible for return due to sanitary and safety issues. If an electronic item is received in non-working condition, please contact the manufacturer for immediate replacement.
Items returned that do not adhere to the above policies will be returned to the customer at their expense. (We do not accept dirty clothing items for any reason as we will presume that they have been worn.) This includes hair, lint, stains or any visible soil or wear. Thank you.
If shipping by UPS or FedEx return to:
Lactation Connection Returns Dept., 15036 CR 156, Bluff Dale, TX 76433
If shipping by the US Postal Service, return to:
Lactation Connection Returns Dept., PO Box 265, Bluff Dale, TX 76433
Returns must be accompanied by our return/exchange form which was included in your shipment. Returns that do not meet above requirements will be shipped back to the customer at the customer's expense so please call 800-216-8151 prior to return if you have any questions.
HYGEIA’S TOTAL COMPATIBILITY GUARANTEE
Hygeia breast pumps are guaranteed to be fully compatible with a mother’s nursing needs.
Should the selected pump be incompatible with mom’s requirements, Hygeia or our authorized dealers will first offer an alternate Hygeia breast pump for replacement (up-charging only for any price difference, if that applies).
If that is not a satisfactory alternative, Hygeia or the authorized dealer will accept return of the Breast pump for a full refund of the purchase price within 21 days of purchase, with appropriate proof(s) of purchase. Personal Accessory Sets and individual parts cannot be returned and their cost will be deducted from the refund.
This process will be handled on a “mom-first” and totally friendly, supportive manner.
Rental Station Return Policy
Breast pump rentals are contracts and are discounted based on the length of your commitment; therefore, they may not be returned early for refund. Purchased breast pumps and accessories are single user items and therefore cannot be returned or exchanged due to health concerns!
Your full manufacturer's warranty is in effect for all product we sell. Lactation Connection is not responsible for warranty issues and we are not able to access receipts older than one year so please file your receipts for items with long warranties such as baby scales. Please call the manufacturer directly if you have a warranty question or need a warranty replacement as only the manufacturer will execute the warranty. If you do not have the manufacturer's number, we are happy to provide it for you.
If you already own one of the products we sell, the manufacturer is the best source for troubleshooting. Please contact them at the number listed in your instruction booklet or contact us for the manufacturer's phone number.