Customer Return Policy

All our merchandise is hand selected by our board certified lactation consultant and found to be tried and true by countless nursing mothers who rely on us for advice on breastfeeding products.  We do not sell every kind of breast pump or bra for a reason.  Only quality merchandise makes its way onto our shelves, so you can rest assured that the purchases you make from Lactation Connection are wise ones.  However, nursing fashions and bras may be exchanged or returned if unworn, unwashed, unsoiled and tagged with its original package within 30 days of original purchase date.  We are not responsible for delivery time or loss of a returned package, so please use tracking numbers or insure your return package.  A restocking fee of 20% for large quantities (more than three) of the same item and/or items with missing or damaged packages being returned.  Shipping charges will not be refunded!  (Orders that received free shipping will have shipping charges deducted from refund or store credit.)  After 30 days returns will be for store credit only.  No exceptions.  Returns do not need a return authorization number, but do need to be accompanied by a copy of the receipt and return form.  Medela, Ameda, Avent, Bailey, Playtex and Lansinoh breast pumps and accessories are single user items and therefore cannot be returned or exchanged due to health concerns!  See below for policy on Hygeia breast pumps.  Panties, diapers, baby beds, changing pads and baby and pet scales are also not eligible for return due to sanitary and safety issues.  If an electronic item is received in non-working condition, please contact the manufacturer for immediate replacement.  We do not accept returns of gift certificates or special orders.  Items returned that do not adhere to the above policies will be returned to the customer at their expense.  (We do not accept dirty clothing items for any reason as we will presume that they have been worn.)  We will not refund items damaged or lost in their return shipment so please insure your packages.  Thank you. 

Return Form

If shipping by UPS, FedEx or DHL, return to:

Lactation Connection Returns Dept., 15036 CR 156, Bluff Dale, TX 76433

If shipping by the US Postal Service, return to:

Lactation Connection Returns Dept., PO Box 265, Bluff Dale, TX 76433

Returns must be accompanied by our return/exchange form.  To view a printable copy, click here.  Returns that do not meet above requirements will be shipped back to the customer at the customer's expense so please call 800-216-8151 prior to return if you have any questions.

HYGEIA’S TOTAL COMPATIBILITY GUARANTEE

Hygeia breast pumps are guaranteed to be fully compatible with a mother’s nursing needs.

Should the selected pump be incompatible with mom’s requirements, Hygeia or our authorized dealers will first offer an alternate Hygeia breast pump for replacement (up-charging only for any price difference, if that applies).

If that is not a satisfactory alternative, Hygeia or the authorized dealer will accept return of the Breast pump for a full refund of the purchase price within 21 days of purchase, with appropriate proof(s) of purchase. Personal Accessory Sets and individual parts cannot be returned.

This process will be handled on a “mom-first” and totally friendly, supportive manner.
 

Rental Station Return Policy  

Breast pump rentals are contracts and are discounted based on the length of your commitment; therefore, they may not be returned early for refund.  Purchased breast pumps and accessories are single user items and therefore cannot be returned or exchanged due to health concerns! 

Thank you for your business.  Your patronage helps us help others breastfeed longer!

Warranty Replacements

Your full manufacturer's warranty is in effect for all product we sell.  Lactation Connection is not responsible for warranty issues and we are not able to access receipts older than one year so please file your receipts for items with long warranties such as baby scales.  Please call the manufacturer directly if you have a warranty question or need a warranty replacement as only the manufacturer will execute the warranty.  If you do not have the manufacturer's number, we are happy to provide it for you.  Thank you!

Troubleshooting

If you already own one of the products we sell, the manufacturer is the best source for troubleshooting.  Please contact them at the number listed in your instruction booklet.