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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Check this status to see that all of the items in your order have already shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 800-216-8151 for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. To be sure that all of the items in your order have already shipped, your order status will say complete and not "partially shipped". If your order is complete and displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. Please note that some items are shipped directly from the manufacturer such as baby slings and furniture. If your packages each show a status of "delivered", please contact customer service for assistance.

Note: If a particular item from inside a manufacturer's package is missing, please contact the manufacturer directly to replace this part as it was a packaging error on their part and not a shipping error on our part. Thank you!
My product is missing parts.
  Please contact the manufacturer directly if your product is missing parts as it would be a packaging error on their part and not a shipping error on our part. Featured manufacturer's phone numbers are located below, but if your product did not contain a phone number and you do not see it below, feel free to give us a call. If your order is missing an item and not just a part from a product, please contact us at 254-728-3627.

Ameda 800-233-5921
ARDO 844-411-2736
Arm's Reach 800-954-9353
Bailey Medical 800-413-3216
Hygeia 888-786-7466
Limerick 818-566-3060
Medela 888-633-3528
Philips Avent 866-579-6334
Pumpin' Pal 877-466-8283
Rumble Tuff 801-609-8168
Spectra 855-44-MOMBABY



When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Normally, back orders arrive within 10 business days. For more information on your back order, feel free to give us a call at 800-216-8151.